Frequently Asked Questions

At SMMT, we carefully select premium, eco-friendly materials that combine durability with style. Our products feature sustainable leather, recycled fabrics and kitchen grade stainless steel that reflect both mountain toughness and urban elegance. Each item is crafted to stand up to and active lifestyle, ensuring you can enjoy them for years.

Choosing the right product for your adventure comes down to what fits your needs. The 35L Powder Tote is ideal for bigger excursions, while the 20L Powder Tote is perfect for daily adventures. If you need something that blends city style with outdoor durability, try the MainStreet Tote. For après moments, the Serpa Tumbler has you covered. Visit our explore page to find the perfect gear for your next journey.

Our 16 oz tumbler, standing 6.5" tall with a 3.25" diameter, is thoughtfully designed to fit most cupholders, making it the perfect companion for your daily adventures and everyday use. To ensure compatbility, we recommend checking your cupholder's dimensions.

Yes! We offer monogramming and larger corporate purchases with logos. Reach out to care@smmtoutdoor.com to enquire about customizing our products.

To keep your SMMT products looking and performing their best, we recommend the following care:

Serpa Tumbler: Clean with warm, soapy water, and it's dishwasher safe.

Powder Tote Bags: Spot clean with warm water.

MainStreet Tote and Wristlet: Spot clean with warm water and avoid harsh chemicals.

For the best long-term care, follow the care instructions provided with each product to maintain its quality and durability. We’re here to help your gear last, adventure after adventure.

Absolutely! Our Serpa Tumblers are built tough with 18/8 stainless steel, making them dishwasher-friendly for easy cleaning after a long day of adventures. For those who prefer a gentler method, hand washing with warm, soapy water works beautifully too. Whichever way you choose, your tumbler is crafted to endure and maintain its peak performance. 

No. Metal and microwaves do not mix well. Please heat any contents in a microwave-safe way before adding them to your tumbler.

We know how important it is for our tumblers to be spill-proof, and for that reason our lids are designed to stay secure. But if your sipping lid gets too tight,  don’t worry! Here are a couple of handy tips to help you easily remove the sipper lid:

1. Twist with Metal Lid to Release: Start by securely attaching the steel lid to your tumbler. Then, twist the metal lid counter-clockwise to loosen the tritan sipping lid. This little maneuver often does the trick!

2. Heat and Grip: If the lid is still stubborn, run the stuck sipper lid under hot water for a few moments to loosen it up. For added grip, try using a rubber or silicone jar opener. This will give you the leverage you need to twist it off effortlessly.

With these simple steps, you can enjoy your SMMT tumbler worry-free!

For your SMMT tumbler, it’s designed to keep both hot and cold beverages at the perfect temperature. Made from high-quality stainless steel, it ensures your drinks stay just how you like them—whether it’s a hot coffee in the morning or a refreshing iced drink after your adventure. Its durable, sleek design is perfect for any activity, whether you're out in nature or on the go. Keep your drink at the ideal temperature wherever your day takes you!

We offer free standard ground shipping on orders over $100, and expedited shipping is available at competitive rates. Orders are shipped from Park City within 2 business days, Monday through Friday. Once your order ships, you'll receive a tracking number to follow its journey.

At SMMT, we design products that bring the best of the mountains to your everyday life. If something doesn’t work for you, we’re happy to help you exchange it for a product that fits your needs.

We offer a 30-day return or exchange policy for full-price items purchased on SMMToutdoor.com. Products must be in unused condition with all original tags and packaging. Items purchased from authorized stockists must be returned to the original retailer.

To start the return process, complete our Return Form.

Please Note:

• Refund requests must be made within 30 days of receipt.
• Returns are only accepted in unused condition with original tags.
• Refunds may take up to 3 weeks to process.
• Original shipping fees are non-refundable, and customers are responsible for return postage.
• Sale items or products purchased with discounts are not eligible for return.

To track your order, you’ll receive a confirmation email with a tracking number once your order has shipped. Simply click on the tracking link or visit the carrier’s website to follow your package’s journey. If you don’t see the email, check your spam or junk folder! 

At SMMT, we craft products with the utmost attention to quality and durability, built to withstand the rugged mountain environment. To ensure your gear is up for the challenge, we offer a Limited Lifetime Warranty covering manufacturing defects and material failure for the expected lifespan of the product.

Please note that the warranty does not cover wear and tear, washing/heat damage, or damages caused by alterations or third-party services (e.g., airlines). If you have a warranty claim or need more information, you can start the process here.

SMMT bags and accessories are built for toughness. Crafted from durable materials like rugged nylon, heavy-duty zippers, and reinforced stitching, they are designed to withstand the rigors of mountain adventures and everyday use. Whether you're tackling tough trails or navigating city streets, these accessories will keep up with your active lifestyle, ensuring longevity and reliability throughout countless adventures. Built for the elements, made for you.

At SMMT, sustainability isn’t just a priority—it’s part of our lifestyle. Born in the heart of Park City, a community that values its natural surroundings, we’re committed to preserving the environment that inspires us. Here's how we make a difference:

• 1% for the Planet: We proudly contribute 1% of every sale to Summit Land Conservancy, helping protect the land, water, and open space of our home.
• Thoughtful Materials: We carefully select recycled and sustainable materials, like post-consumer fabrics and eco-friendly insulation, to ensure we’re doing our part without compromising quality.
• Shipping: We cover ground shipping for all orders over $100, the most environmentally conscious option. While we understand that sometimes faster delivery is necessary, we always encourage the eco-friendly choice when possible.
• Ongoing Commitment: We're constantly evolving to reduce our impact. We're not perfect, but every day is an opportunity to make a positive difference for the places we live, work, and play.

At SMMT, we are committed to using eco-friendly materials whenever possible. We prioritize sustainability by incorporating recycled fabrics, insulation, and packaging materials into our designs. We also partner with responsible manufacturers and work with low impact to the environment (LITE) leathers. We make durable, reusable drinkware to support our communities move away from single use plastics. By striving for continuous improvement, our products are designed to perform in rugged environments while being mindful of our planet’s future.

We accept most major credit cards and Shop Pay. 

Yes, we offer SMMT gift cards, the perfect way to give the gift of an elevated mountain lifestyle. With a digital gift card, your recipient can select the exact product and color they desire. Plus, our gift cards never expire, making them a thoughtful and flexible option for any occasion.

For corporate orders, we offer customized solutions for individual items, group orders, events, and corporate gifting. Whether you’re looking for monogramming or bulk customization, we ensure a premium, tailored experience. To learn more or place an order, email care@smmtoutdoor.com.