If it does feel stuck, here’s how we’ve designed the tumbler to resolve this:

To keep things leak-proof, the lid locks in securely—which can occasionally make it tricky to open. But don’t worry, we built in a simple solution:

1. Use the metal base as a lever.

2. Hold the tumbler steady and twist the sipping lid counterclockwise, using the base to help apply pressure.

This quick move helps release the seal—so you’re back to sipping without spills.

Why We Build It This Way

Your tumbler is made for real mountain days—rough trails, slushy backseats, and wherever your path leads. That secure lid? It’s what keeps your coffee in the cup and off your gear.

Every detail is by design—so you can sip easy after earning it.

Still having trouble?

Reach out and we'll help get things flowing.